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We are increasingly ordering online, package density is increasing, and so is the stress on package carriers. Customers expect the delivery service to always work. The package not being delivered at the door as expected, not delivered on time, or the product being left outside in the rain creates great dissatisfaction. Transport company Planzer recently learned that negative reviews about its delivery service had accumulated on the Digitec website.
So, what are the duties of the person delivering the cargo and the rights of the cargo recipient? Swiss Post has published a guide on its website; Blick answers the most important questions.
Does the postman have to ring the bell?
No, basically no. However, there are exceptions: for example, in the case of additional services such as registered shipping or in cases where the package is too large and cannot fit in the milk crate. In this case, the postman will try to hand-deliver the package to the front door.
What happens to the package if you are not at home?
The postman may entrust larger packages to his neighbor. You will then find a note in your mailbox stating who picked up the package for you. Alternative: Postmen can leave the package somewhere safe and protected from the weather around the house. So for example on the sofa. This saves you from having to pick it up at the nearest post office. The disadvantage is that the package in such a place is not completely safe. If none of these options work, you will find a collection slip in your mailbox.
What if I don’t want anyone else to accept my package?
You then need to report this to the post office; You will find a collection voucher for any packages that do not fit in the milk crate. The same goes if you don’t want it to end up in a landfill. Forms for this are available at the post office or online.
How big is the risk of the deposited package being stolen?
Small quantity. The loss rate has remained stable at 0.1 per thousand for years. And despite the flood of packages, it did not increase. If you miss a package you can contact the sender and the post office. In this case, the post office initiates an investigation order. If you are sure the package was stolen, you should report it to the police and report the damage to your insurance company.
What can I do to ensure my package is not stolen after delivery?
Make sure packages stay in the milk crate or on the doorstep for as short a time as possible. With the post office and other parcel services you can adapt the delivery date to your needs or working hours. For example, by arranging the ideal delivery time for you, usually via SMS.
Who will be responsible if the package is stolen after delivery?
If the postman has delivered the shipment correctly, the responsibility lies with the customer. However, if you can prove that the delivery is not correct, the package service will be responsible for the damage.
Source :Blick
I’m Tim David and I work as an author for 24 Instant News, covering the Market section. With a Bachelor’s Degree in Journalism, my mission is to provide accurate, timely and insightful news coverage that helps our readers stay informed about the latest trends in the market. My writing style is focused on making complex economic topics easy to understand for everyone.
