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Free returns are an integral part of online retail. If the sweater or shoes do not fit your size, you send them back. Furniture retailers such as Home24 or Micasa also offer free returns on their websites.
“Tages-Anzeiger” tried this: an old sofa was ordered from Home24, the online store of the XXXLutz Group, for 1,300 francs. When a refund was requested on the website, two alternatives emerged: Instead of a refund, the online store offered a good discount of 500 francs or a coupon of 550 francs. The person who holds the sofa benefits financially.
Problem for retailers: Returns are costly; for both shops and the post office. “Once bulky and bulky returns are collected, they are collected at our logistics centers and transported back to them as a full load in consultation with the customer,” a spokesman for the post office told the paper.
Home24 did not want to comment on the offer. When I returned it everything worked perfectly.
Returns reach the treasure chest
Return rate is one of the biggest brake factors for online retailers. Returned furniture is often unpackaged and in used condition. These need to be reprocessed and packaged and can often only be resold at a discount. So 4 to 6 percent of returns are disposed of directly by the retailer—it’s cheaper.
For example, Micasa sells its returns in a place called a treasure chest, that is, at a discount. Migros’ furniture subsidiary also offers discounts or vouchers to its customers instead of returns. But only if the items are damaged. Micasa is dropping returns to single digits – falling.
“Free returns are promised to enable customers to buy furniture online with a low threshold and risk-free,” says Carpathia’s online retail expert David Morant in the article. However, the offer should definitely be ignored. “As long as this is not widely known and individuals start using the system consciously, the system will work,” Morant continues. (kae)
Source :Blick
I’m Tim David and I work as an author for 24 Instant News, covering the Market section. With a Bachelor’s Degree in Journalism, my mission is to provide accurate, timely and insightful news coverage that helps our readers stay informed about the latest trends in the market. My writing style is focused on making complex economic topics easy to understand for everyone.
