Blue screen of death: Because Windows 11 users crashed after installing the KB5029351 update, Microsoft withdrew the update. Hardware manufacturer MSI reports this on its website.
Users with the company’s motherboards likely experienced issues after the update. Specifically, it concerns owners of the motherboards from the 600 and 700 series, it says.
“MSI has received multiple reports from users experiencing a blue screen of death with the error ‘UNSUPPORTED_PROCESSOR’ after installing the Windows 11 update KB5029351,” the manufacturer writes. Together with Microsoft, they are currently investigating the cause of the error.
What helps?
What can affected users do? According to MSI, the update should automatically uninstall itself on Windows 11 if the problem occurs.
If not, the motherboard BIOS (firmware) needs to be reset to the previous version. MSI shows how this works in a YouTube video.
that is how it works
Here’s the guide:
- Download the correct BIOS file for your motherboard from the MSI website.
- Extract the file into a folder.
- Copy the file it contains to a USB stick.
- Restart the PC.
- Busy
- on reboot, press the “Delete” key to access the computer’s BIOS.
- Start the M-Flash program in the BIOS with a mouse click.
- You must confirm the next dialog with «Yes».
- In the next window, mark the previously copied file on your USB stick.
- Click on «Yes» again.
- During the following installation process, the PC should not be turned off.
- The computer will restart automatically after installation.
Finally, don’t forget, after you reset the firmware, you need to uninstall the Windows update KB5029351.
Sources
- msi.com: MSI about “UNSUPPORTED_PROCESSOR” error from Windows 11 Update KB5029351 Preview (August 25)
Other interesting articles:
- Version 22H2: Windows 10 will not receive any further feature updates
- Microsoft Ending Support: Next Windows 10 before the end – users need to know
- Moving to web-based applications: Microsoft is discontinuing some default apps for Windows
(t-online/dsc)
Source: Watson
I’m Ella Sammie, author specializing in the Technology sector. I have been writing for 24 Instatnt News since 2020, and am passionate about staying up to date with the latest developments in this ever-changing industry.
