Author: Santi M. Amil
More than half of the workforce in the sector has received training for this
In one year, the bank has doubled the number of branches it operates with extended cashier hours adapt to elderly people or people with disabilities, according to the annual report on the monitoring of measures aimed at improving personalized attention to these groups prepared by employers in banking. The Spanish Banking Association (AEB), the Spanish Confederation of Savings Banks (CECA) and the National Union of Credit Cooperatives (Unacc) stated that 81% of all offices At the end of 2022, it had a longer schedule from 9:00 a.m. to 2:00 p.m., twice as much as in 2021.
In addition, they ensure that the bank has already trained 70,000 employees, almost half of the workforce in the sector, to serve the group. The sector paid special attention to personalized telephone service and adaptation of ATMs, whereby 91% of the total network was trained for the elderly, and more than 80% of entities prepared their digital channels with linguistic and simplified visual elements.
Source: La Vozde Galicia
I am Jason Root, author with 24 Instant News. I specialize in the Economy section, and have been writing for this sector for the past three years. My work focuses on the latest economic developments around the world and how these developments impact businesses and people’s lives. I also write about current trends in economics, business strategies and investments.
