Renowned speakers will be at SED 2.0

Speakers with recognized international experience will be part of it Second Panama Customer Service Congress SED 2.0 “The Power of Customer Service: Strategies to Attract, Retain and Convert Customers”.

Experts Carmen Gerea from Chile, Fausto Recinos and Abraham Az from Guatemala, Ángela Espitia from Mexico and Tania Hyman from Panamathis year will focus on the tremendous power of customer service, which has become a major marketing tool to retain customers and increase sales.

Carmen Gereaof Romanian descent, a resident of Chile and an expert in customer experience from the technology side, he will talk about omnichannel: designing and implementing meaningful experiences for users; Fausto Recinoseducational director Family 360a company that has trained more than 25,000 people nationally and internationally, will talk about the power of relationships to attract, retain and convert clients, optimizing services to citizens: a comprehensive approach for public servants, as well as determination as the key to building customer loyalty and long expected workshop Conflict resolution.

For his part, the president of the catering trade union in Guatemala, Abraham Az, a lecturer and consultant with over 29 years in the leadership development and business consulting industry, will present the workshop Delicious Customer Service: How to Create Unforgettable Restaurant Experiences; while Angela Espitiaa Colombian resident in Mexico with more than 20 years of experience, will address the topic of artificial intelligence (AI) and how to develop towards best user experience practices in sectors such as healthcare, retail, telecommunications and financial services.

The Congress is honored with its presence Tania Hymana well-known Panamanian speaker, image consultant and communication coach, who brings the workshop Leave a Mark: How to Project an Impeccable Presence as a Face-to-Face Service Agent.

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Its first edition in 2022 was attended by more than 400 people, representatives of more than 80 companies, dedicated to changing the service culture in our country.

At the congress, the content is renewed and the methodology is enriched with the latest global trends that support companies to position themselves in their industries and successfully lead the market, while achieving an incredible increase in sales.

Other Customer Service Congress It will be held on November 15 and 16 in the room of the Barcelona Hotel RIU. Tickets are on sale at Ticketplus, through the Koliko application, on the @familia360org Instagram profile. They can also be purchased by calling 6063-2199 or writing to [email protected].