The boom in chatbots would impact customer service

The chatbot ‘boom’ has pushed big tech companies into a new competitive race, with the US and China at the forefront, in a market like artificial intelligence (AI) that became popular with the advent of the ChatGPT system and is played by millions of users.

US and China lead venture capital investment in artificial intelligence in OECD countries; Of the slightly more than $120,000 million allocated in 2022, about $55,000 million came from the United States and $20,000 from the Asian giant.

In third place was the European Union with 12,000 million dollars, according to data from the Observatory for OECD AI, to which EFE had access.

In 2023, in which big tech layoffs already exceed 100,000 employees, those companies are all in on ChatGPT, a race that this week saw China’s Alibaba and Baidu fully enter, as well as America’s Alphabet and Microsoft.

Millions of users are already using it
ChatGPT uses a type of algorithm (Generative Pre-trained Transformer) that works on the basis of 300 billion words and 570 GB (Gigabytes) of data records.

This allows you to generate chat responses, return voice searches for information and an endless number of high-performance applications, Alberto Palomo, head of the data office for Spain, explained to EFE.

“The raw material of these algorithms or chatbots are in the data and there is a clear application of how to extract value from it,” he added.

Millions upon millions of users have already signed up for ChatGPT, which launched late last November and uses highly advanced natural language.

This potential may affect services such as customer service or data management, Daniel Palacios, innovation consultant for Softtek, a Mexican company dedicated to software development, told EFE.

Google released Bard; and Baidu (Chinese ‘google’) plans to do the same in March s Ernie Bot, while the latter’s main competitor in the search engine sector, the company 360, will release such an application “as soon as possible”.

In 2023, AI trends indicate an even more important development, to the extent that a new version of GPT, GPT-4, is expected, which would be up to 500 times stronger.

The focus will be on creating augmented natural language models generation of video and digital ‘people’, sources at Wehumans, a Spanish company specializing in the development of AI-trained ‘digital humans’, report.