Categories: Technology

Why watson users love Twint and still sometimes despair

The wallflower Twint became one of the most popular apps in Switzerland with five million users. We wanted to know from Watson users why they use the payment app – or why they are among the stubborn Twint refusers.
Author: Oliver Wietlisbach

Twenty has long been underestimated. In 2019, a finance blog raved about the “flop of the decade”. The start of the Swiss alternative PayPal and Apple Pay was difficult and Twint only got going after the merger with the second Swiss payment app Paymit. The account integration, the simplified payment via QR code compared to the Bluetooth terminals and the easy transfer of money to friends and relatives made the breakthrough.

A few years later, Twint has been installed on more than every second smartphone in this country. And the Swiss banks’ app is being used more intensively from year to year, according to the usage figures published on Tuesday.

An unrepresentative Watson study also suggests that Twint is now in active use.

Tuesday’s article about Twint generated almost 250 responses within 24 hours. The vast majority spoke positively about the app, but occasionally there was also criticism and suggestions for improvement.

We asked our users where and how they use Twint. Or why they don’t want to know about it. These were the most common answers:

Why and why watson users use Twint

To avoid parking fines

Why or what is Twint not used for?

What the users complain about Twint

Author: Oliver Wietlisbach

Source: Watson

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