Last year, the bank doubled the number of offices with extended working hours for the elderly

In one year, the bank has doubled the number of branches it operates with extended cashier hours adapt to elderly people or people with disabilities, according to the annual report on the monitoring of measures aimed at improving personalized attention to these groups prepared by employers in banking. The Spanish Banking Association (AEB), the Spanish Confederation of Savings Banks (CECA) and the National Union of Credit Cooperatives (Unacc) stated that 81% of all offices At the end of 2022, it had a longer schedule from 9:00 a.m. to 2:00 p.m., twice as much as in 2021.

In addition, they ensure that the bank has already trained 70,000 employees, almost half of the workforce in the sector, to serve the group. The sector paid special attention to personalized telephone service and adaptation of ATMs, whereby 91% of the total network was trained for the elderly, and more than 80% of entities prepared their digital channels with linguistic and simplified visual elements.