The Customer Service Congress is back

For the second year in a row, the only space where companies and institutions can share their experiences in providing services to customers with highly qualified experts at the international level will be held.

It’s about 2nd Customer Service Congress in Panama SED 2.0 “The Power of Customer Service: Strategies to Attract, Retain and Convert Customers”which promises to revolutionize the way business is done in Panama.

On this occasion, the Congress will delve into tools for conflict resolution, and add top topics in the development of service strategies, such as chatbots, artificial intelligence and omnichannel, with a module dedicated to state institutions and workshops essential for the value chain.

In fact, in its first edition in 2022. More than 400 people attendedrepresentatives of more than 80 companies, dedicated to changing the service culture in our country.

“In an increasingly competitive business world, excellence in customer service has become a key differentiator of success for any company or institution, of any size,” according to its organizers, who also ensure the event is an “intensive course” with in-depth content and methodologies that have been carefully designed to meet the specific needs of Panama, taught by teams from over a hundred local companies.

At the congress, the content is renewed and the methodology is enriched with the latest global trends that support companies to position themselves in their industries and successfully lead the market, while achieving an incredible increase in sales.

The event will take place on November 15 and 16 with presentations by Faust Recinos and Abraham Az from Guatemala, Carmen Gere from Chile, Ángel Espitio from Mexico and Tania Hyman from Panama.

Tickets are on sale at Ticketplusupon application How muchin profile Instagram @familia360org. They can also be purchased by calling 6063-2199 or writing to [email protected].