More emails from Skyguide’s head of technology – and a word from the CEO: “A serious technical issue”

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Swiss air traffic controllers have experienced turbulence. After a series of accidents, Skyguide air traffic control recently launched an investigation; A task force with the participation of the federal government and Skyguide monitors the improvement process.

The head of technology had been speaking plainly for a long time

Last week, Blick made public an internal email from head of technology Klaus Meier, dated March 8. In it he speaks clearly to his employees: “We are in a crisis, and there is no other, better word to describe this situation at the moment.” The accumulation of recent technical problems, the media reporting and the loss of confidence in the company and the discussion with the Bazl have created a ‘perfect storm’.

Now more emails have arrived from the Chief Technical Officer. They show: Meier had previously expressed himself in this tone internally. For example, he responded in an email to the incident on February 18, in which a server was temporarily delayed. “On Sunday we had a serious technical problem that prompted a clear-the-sky procedure,” reads the February 20 letter, which is available to Blick. A clear-the-sky order requires airspace to be temporarily closed to ensure safety. “Fortunately, the event only lasted twelve minutes and we were able to return to normal operations in a relatively short time.”

CEO announces external investigation

When asked, both Skyguide and the federal government, or the owner, emphasize that safety in the air is guaranteed at all times. And the team man promises to improve in the above-mentioned email. The team sees “no great chance” that the problems will recur after the immediate measures. Supervision has been increased.

Meanwhile, Skyguide CEO Alex Bristol has made a public statement. He announced a new external investigation into CH Media.

Regarding Klaus Meier’s March 8 email, the boss says: “I understand the choice of words from his point of view, because he wanted to address his team’s concerns and motivate them.” From a CEO perspective, however, he would speak of ‘a difficult situation, but not a crisis’.

Source:Blick