From vandalism to intimidation: SBB lets customers report incidents on trains using QR codes

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The QR codes placed on the wall below the window at each window seat of the selected trains with the request to report inappropriate behavior via mobile phone complement an SBB pilot project with an online reporting tool that has been running since December 11, 2023.

“This pilot project is intended to provide information about whether the online reporting tool is used by customers in this new form,” said an SBB spokeswoman when asked by the Keystone-SDA news agency. Passengers rate the safety on the trains as high. However, incidents can occur in daily traffic that have a negative effect on the sense of safety.

You can report any incident in which you feel unsafe

However, these incidents often go unreported. “Failure to report such incidents could lead to valuable information being lost, which could make it possible to further refine the security situation and derive appropriate security measures,” the spokeswoman continued. Any incident that makes you feel unsafe – from vandalism to harassment – ​​can be reported. However, the online form does not replace the emergency call and is not used to file a report.

The QR codes for the test phase were installed on individual trains on the IC5 line, which run between Geneva Airport, via Lausanne, Biel, Zurich HB and from St. Gallen to Rorschach. The reason for choosing this line was that these trains would travel longer distances and run between language borders and larger cities, according to the SBB.

The time-limited pilot project is expected to run until the end of March. Because the pilot project has only been running for over a month, the SBB currently does not provide information about the frequency and type of notifications, as indicated when requested.

The CH Media newspapers first reported about it. (SDA)

Source:Blick