Significant improvements in tourism

Above all, it is important to put yourself in the shoes of the visitor in order to understand the lack of love he experiences, why he does not return and the reasons why he does not serve us as an unpaid ambassador in Case in point, American Airlines shut down their service offices client in Panama City. While it is true that most procedures can be successfully completed online, some procedures, such as managing a pensioner discount, are still done in person.

To do this, the airline offers us this special service at its offices in Tocumen Airport. Recently, tired of roadblocks, We board the metro for the transfer to the airport. The opening of the metro station at the airport seemed royal to us, except that they forgot its direct connection to the terminals. Thank God, climate change in this country was, until recently, one of the five biggest rainy areas of the world, does not force passengers to transfer to the terminal under the midday sun, exposed to rain, and those with mobility difficulties have poor roads for transportation.

“What you say is in the works,” an airport official angrily replies when I ask when a direct connection will be established, noting that the vast majority of known airports in the world have direct access to a train station or meter within the property. As if that question was something out of place on the part of the passenger. Already inside Terminal 1, we found out that it was The “offices” of American Airlines They exist only in the imagination of their brilliant manager.

“Get in the passenger line so we can take care of your paperwork.” After 35 minutes of waiting for my turn, the agent informs me “move aside as we are servicing passengers from the flight to Miami. About 15 minutes later, angry at vulgar indifference, when I raise my voice, an official with the face of a boss He told me to contact another agent who continued to help me.

These examples testify to the continuous deterioration of our tourism. We perceive our visitors as a nuisance, just as officials in their offices look at the citizens who pay their salaries. This is a matter of relationships, unkindness and lack of concern for most of our fellow citizens. When I ring the phone in my home, a strange case because most of those who contact me I know, they contact me on my cell phone, I answer: “Let me serve you.”

Those who call, mostly because of dialing errors, instead of answering, “Sorry, sir, I made a mistake, have a nice day,” hang up on the other end, angry that they don’t hear a dull voice instead. “Alo00000” with a familiar voice. Apart from the main pages tourist welcome, beauties we recently heard from the Visitor Center the Miraflores lock, where we will visit this week to confirm the alleged errors in order to devote a future column to it.

We have a lot of cloth to cut to even catch up with the “pura vida” of our Costa Rican neighbors who They quickly promote tourist culture it is reflected in the friendly treatment of all its citizens.