Scammers are increasingly targeting bank customers

class=”sc-29f61514-0 kHgAwW”>

Scammers are creative when it comes to stealing card data or account access. They install small cameras on ATMs or use so-called phishing emails to obtain usernames and passwords. Andreas Barfuss (49) reports “a trend towards more and more fraud cases”. The Swiss Banking Ombudsman released the latest figures on Tuesday morning.

In 2022, the Banking Ombudsman closed 2006 cases four percent more than the previous year. Cases are usually related to the “account, payment transactions, cards” area. A large part of it is related to litigation related to credit and debit cards. And often there are scammers at work.

Banks and card issuers are rarely liable

From the customer’s point of view, these cases of fraud can be an emotional burden as there is a lack of trust when making a payment or withdrawing money. However, there may also be significant financial losses. And that’s usually stuck with customers. From a legal point of view, banks are rarely liable for damages caused. “The ungrateful task of resolving demands always hits the wrong people. It’s either the card issuer, who can’t usually be held liable due to the terms of the contract, or the injured party that some fraud victims have experienced traumatically,” Andreas Barfuss said in a media statement.

In such cases, the Swiss Banking Ombudsman helps: the ombudsman receives daily reports from dissatisfied or unsure customers. The agency intervened in the relevant financial institutions 257 times. In 170 cases, he was able to propose concrete solutions implemented by banks in 95 percent of cases.

Source :Blick