Self-pay checkouts don’t relieve staff, they burden them

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When it comes to shopping, there are now two types of customers. Those who like to chat with the salesperson at the cash register. And those who prefer to pay at their own pace at the direct debit counters alone. So the staff is only half as busy? Rather, says Unia.

As the union criticizes, the duties of sales staff have changed dramatically as a result of the new cash registers: they have to monitor rather than sell, they are now responsible for the operation of several cash registers instead of dealing with customers. This leads to stress and physical strain.

Unia confirms these statements with a study conducted by the University of Bern commissioned by the union itself. 10 employees at Coop and Migros were interviewed. “Pure stress. You have to run there and help, by running there you have to refill, explain, but also re-watch everything. It’s not actually possible for one person,” one employee quotes in the study. Another says stress made him sick.

union demands

The new situation also causes future anxiety among employees. They don’t feel educated enough. One employee asked, “What will the future be like?” he asks.

Unia therefore demands higher wages, better health protection or more education from retailers. In addition, operational plans will be developed. Compared to “Watson,” Coop and Migros promise to check the results of the study. (lui)

Source :Blick