Mandatory flights are expensive for Swiss passengers

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A flight from Vienna to Zurich feels the same for everyone. Seat 23F pays roughly the same as seat 14A. This is what Ramon Nufer* from Zurich meant. He wanted to take a day trip to Vienna. There by night train, back to Switzerland in the evening. Only the return flight on the requested date cost CHF 718.52 with Switzerland, which is a pretty penny. However, Nufer realizes that a return flight will only cost him CHF 92.55. “I knew that one-way tickets were usually more expensive, but I found almost eight times more too extreme.”

According to Swiss, prices are dependent on supply and demand. Therefore, they can vary greatly depending on the travel date. Silly: In the case of Ramon Nufer, the prices for the same flight on the same day vary. Swiss continues: One-way tickets have “a different demand and booking model”, so they are subject to “a different price control”.

Switzerland with no reservation in terms and conditions

Anyone who makes their account immediately comes up with the idea to book a return flight in addition to a one-way flight – only proforma. However, Swiss prevents this with the so-called no-show clause in its general terms and conditions. After that, all flights must be taken in the order in which they were booked. Therefore, if you book a return flight but do not do so, you risk being prosecuted by Swiss later on. They can then charge a higher price plus a “modification fee” for the one-way flight.

Ridiculous finds Sara Stalder, head of consumer protection. “You should be able to decide for yourself which offers to use. He advises those affected to file a complaint with Swiss. Only when the pressure builds up is there hope that Swiss will finally adjust their terms.

Hope for class action lawsuits

Better if you live in Austria. There, the non-attendance provisions were lifted by court order. In Switzerland, there is no decision from the high courts. Procedures are complex and expensive for passengers.

This may change soon. Presumably this summer, Parliament will discuss the initiation of class action lawsuits. Then consumers will no longer have to fight for their rights alone, but will be able to join forces with other affected parties and share legal costs.

* Name changed

Source :Blick