More and more, faster and faster – there is time pressure everywhere. Postmen have not been spared, either. That’s why stressed postmen sometimes don’t hesitate: If they don’t ring the doorbell successfully, they drop the shipment on their doorstep. If the package is lost or a heavy downpour destroys its contents, the question remains who is responsible for the damage.
The online store fulfilled its obligation by delivering the order. If the package is lost on the way, only the customer bears the risk. So you have to pay the purchase price.
Who is responsible for the damage?
Swiss Post is responsible for damage caused by incorrect delivery. In principle, the postman can easily place the consignment in the milk crate. But often there is no room for packages. In this case, the postman must deliver the shipment directly to the recipient. If he is not there, he must either give the package to a neighbor instead of the buyer, or take it with him. If he does not do this, Swiss Post is liable for the damage incurred.
Tips for online deliveries
- Swiss Post has set up the pick post service to prevent such problems from occurring in the first place. This is a free solution for those who are not at home during the day. With the Pickpost service, you can have your parcels or registered letters sent to a different delivery address from your home address, for example, near your workplace.
- There are more than 700 collection points such as post offices, train stations or gas stations. If the shipment arrives at the intended destination, the buyer will receive a notification by SMS or e-mail, after which he can receive the goods within seven days. Mail can also be received on the same day, usually on Sundays.
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It requires the mail order company to send the package with «Signature». The goods will be delivered to you only against a signature. Swiss Post’s liability also increases to 1,500 francs with “Signature” or 5,000 francs with “Assurance”.
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If you are rarely at home, you can have your order delivered to your workplace.
Black Friday is bargain as far as the eye can see. But how do you keep your cool in the discount war? look you can tell
Black Friday is bargain as far as the eye can see. But how do you keep your cool in the discount war? look you can tell
Anyone who gives up on the precaution due to all the discounts quickly falls into consumer frenzy. It’s important to be careful when looking for bargains, especially now that the Black Friday advance sale continues in many places. Still, consumers can save a lot these days. BLICK has put together ten tips to keep your tears from flowing at the end of the day.
Anyone who gives up on the precaution due to all the discounts quickly falls into consumer frenzy. It’s important to be careful when looking for bargains, especially now that the Black Friday advance sale continues in many places. Still, consumers can save a lot these days. BLICK has put together ten tips to keep your tears from flowing at the end of the day.