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Apartment rents are rising at a record pace, burning more and more holes in Mr. and Mrs. Schweizer’s wallets. Couldn’t it be worse? However! So when the monthly rent is charged twice. This has recently happened to many tenants of properties owned by property manager Livit.
One tenant who contacted Blick was extremely disturbed by the “massive chaos at Livit.” The person affected by Binz ZH, who wished to remain anonymous, had two months’ rent deducted from his account via automatic payment at the beginning of February for the months of January and February. He had already paid for January.
He wasn’t the only one affected by this double debit. Blick’s research shows that: All residents of the Livit property in Binz are affected, as well as tenants of the properties in Bülach ZH and Dietikon ZH. In a letter Blick sent to citizens, it was stated that the reason for this was a “system error”. But this is not entirely true. “The double debiting resulted from wrongdoing by an employee,” Livit spokeswoman Barbara Buchegger explains when asked.
A total of 95 tenants were affected by the incident. Such a mistake would be especially painful when rents are so high that even medium-sized businesses often have to budget for exactly what is available. The double debiting may have caused a moment of shock for some of those affected when they looked at their bank accounts.
What can tenants do if their rent is charged twice via direct debit? “In such cases, those affected need to contact their landlords and demand back the overpaid amount,” says Fabian Gloor (38), lawyer of the German-speaking Swiss Tenants Association. The basis of the claim is unjust enrichment within the meaning of Article 62 of the Swiss Code of Obligations. If the administration does not respond, those affected can deduct double the rent paid from future rents. “In this case, tenants must notify the administration in writing and by registered mail of their intention to set off before the next rent is due,” says Gloor. Dorothea Vollenweider
What can tenants do if their rent is charged twice via direct debit? “In such cases, those affected need to contact their landlords and demand back the overpaid amount,” says Fabian Gloor (38), lawyer of the German-speaking Swiss Tenants Association. The basis of the claim is unjust enrichment within the meaning of Article 62 of the Swiss Code of Obligations. If the administration does not respond, those affected can deduct double the rent paid from future rents. “In this case, tenants must notify the administration in writing and by registered mail of their intention to set off before the next rent is due,” says Gloor. Dorothea Vollenweider
The bottom line: Livit said he reacted “quickly.” “The day after the double debit, management notified tenants of the incorrect booking and refund transfer,” says Buchegger. The amount debited to the couple was later transferred back. So is everything okay again?
The status of the affected tenant who contacted Blick remains in doubt. According to his own statements, he was given a refund of 120 francs more. Ultimately, this incorrect debiting is in favor of the tenant.
Source :Blick
I’m Tim David and I work as an author for 24 Instant News, covering the Market section. With a Bachelor’s Degree in Journalism, my mission is to provide accurate, timely and insightful news coverage that helps our readers stay informed about the latest trends in the market. My writing style is focused on making complex economic topics easy to understand for everyone.
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