Refunds if systems stop working: You can expect goodwill with these railroads

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Families travel in groups to the Swiss mountains and want to spend their sports holidays skiing or snowboarding. But ski holidays are becoming increasingly expensive.

Anyone who pays a lot of money understandably wants to be able to hit the slopes. However, bad weather conditions or limited operations affect the enjoyment of skiing. If all systems stop, the fun is completely over. So, is the money for the ski ticket gone? Blick asked about mountain railways.

There is voluntary insurance here

How compatible are the successful Zermatt mountain railways? Upon request, the company refers to the general terms and conditions (GTC). These generally do not include reimbursement. The explanation of the hard line can be found in the general terms and conditions: winter sports enthusiasts can insure their ski pass for 3 francs per day. Refunds are possible in bad weather conditions. If you can’t travel due to illness or accident, your insurance will even refund you for ski rentals and ski lessons.

Skiers can get a weather guarantee in Crans-Montana VS. If bad weather conditions exceed the set threshold, you will get your money back from the insurance company. If the systems fail for technical reasons, guests can only hope for a warm Ovaltine in the restaurant. If the situation does not improve, you can get a coupon for the day of replacement.

No more discussion here

Media spokesperson Stefanie Inniger said that all ski passes on the Adelboden-Lenk BE mountain railways are insured free of charge and automatically. If someone is unable to travel due to illness or accident, they can claim the money back from their insurance company. Depending on the number of facilities available, refunds may also be made in the event of a storm, avalanche risk or heavy snowfall. Belalp Bergbahnen near Naters VS automatically insures all ski passes for this season; previously this offer was optional.

People stay here

Day ticket refunds are excluded from the terms and conditions of the Scuol mountain railway in the Engadin GR. When asked, mountain railway boss Andri Poo (49) emphasized that good intentions were shown depending on the situation. For example, if feeder railways fail or service is significantly limited. This has certainly happened in recent years.

When asked, the Jungfrau Ski Area in the Bernese Oberland also relies on goodwill in individual cases. There may be a coupon later. However, in principle, refund requests for day passes are excluded. This is only available for seasonal subscriptions.

The Flims Laax Falera GR ski area is extremely comfortable and insurance-free: in the event of the closure of the majority of the facilities, guests will receive a partial refund of their money. The smaller the offer, the more you get in return. Even in case of illness, accommodation will be available after the railway doctor’s certificate is presented.

In case of significant restrictions, price reductions of up to 40 percent are available at the checkout at the Arosa Lenzerheide GR ski area – for example if the connection from Arosa to Lenzerheide is blocked. We also look at serious individual cases. If everything stops, the full amount can be refunded.

Source :Blick