New fee of 1 franc: twint penalty for Sunrise customers

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It is very convenient for customers: They open their online customer accounts with Sunrise and pay their mobile phone bills directly via TWINT. Die uncomplizierte Sofortzahlmethode wird immer beliebter. Aus Sicht des Telekommunikationsunternehmens zu beliebt. Deshalb führt Sunrise neu eine Gebühr von 1 Franken für Sofortzahlungen ein.

The fee has been in effect since Tuesday and, as the “20 minutes” reports, instant payments are made via Debit and Credit Cards, PayPal or Google Play. Sunrise spokesman Rolf Ziebold explains the new fee to the free newspaper as “the additional effort required to offer this service on the customer account.” Kunden werden vor einer Zahlung auf die neue Gebühr hingewiesen.

High fees for companies

Although customers generally do not receive any fees for TWINT, PayPal or debit card payments, companies must pay a transaction fee to the provider. Die steigende Beliebtheit der Sofortzahlungen dürfte bei Sunrise folglich auch aus finanzieller Sicht wenig Freude ausgelöst haben.

Die Sofortzahlfunktion sei nie als flächendeckendes Zahlungsmittel vorgesehen gewesen, so Sunrise. Original intent: If a customer defaults on payment and his connection is blocked, he can reactivate the connection as quickly as possible with an immediate payment.

If you want to save yourself the new fee, you can pay your bill for free using e-banking, eBill or direct debit.

Swisscom charges in-shop payment fees

Discontinuing the direct payment method was not a problem. The goal is to continue offering customers a blocked connection, a quick opportunity to pay overdue bills.

The new charge is poorly met with consumer protection: “The introduction of higher costs for paper invoices was intended to encourage customers to pay electronically. Now they are getting paid there too. Das ist nicht akzeptabel», sagt André Bähler, Leiter Politik und Wirtschaft. (smt)

Source :Blick