The online store advertises “fashion from Zurich” and supplies Blick reader Markus Steiner with cheap trousers from China: “I’m a little ashamed that I fell for it.”

class = “sc-cffd1e67-0 fmXrkB”>

Many people are familiar with a situation similar to Markus Steiner’s*: The Blick reader reporter is scrolling through Instagram when an ad for trousers suddenly appears. He thinks he’s perfect for the job. He already wanted to buy them. The provider, it seems, is a Zurich online store: vlizo-zurich.ch.

Steiner doesn’t suspect anything. Finally, you can pay with Twint, the app only works in Switzerland: “It was clear to me that this had to be a Swiss store.” Trustpilot’s reviews are also available right below the product: the trousers have 4.7 stars out of 1,664 reviews. Promising!

However, when the package did not arrive for more than a week, Steiner gradually became suspicious. About ten days later he finds the pants in the mailbox. He is not satisfied at all: “The trousers are too thin and of poor quality.” The shipper in plastic packaging comes directly from China.

Customers are generally dissatisfied

“I felt a little embarrassed that I had fallen for it,” Steiner later said. Because it doesn’t actually want to support cheap fashion stores from China. Looking at the Trustpilot rating platform, it also appears that the vlizo-zurich.ch online store is not very well received by customers. All 88 reviews of the store show only 1 star. Bad and defective goods are mentioned.

If you want to send the goods back, you need to pay the postage to China by yourself. “I only received a standard response to my emails,” Steiner told Blick. He still got back the 72 francs he paid. But not from Vlizo, but from legal protection insurance. “But they said it wasn’t worth taking legal action here,” Steiner said.

There are many online stores that engage in this type of scam. By the name Vlizo Zurich, the store claims to be a Swiss provider. However, according to the press, the Dutch company Woofer Media BV is behind this. It cannot be found in the Swiss business register, but it is claimed to be in Dutch.

Warning: Terms and Conditions are missing

The small print in the delivery and shipping information clearly states that the goods are delivered directly from China to the specific address. Additionally, the return conditions state that the customer must pay the return shipping fee himself. Customers may suspect that they cannot find any terms and conditions when completing the purchase. “General terms and conditions are not mandatory for online stores, but they are an important and useful tool to transparently inform the customer about important points of the purchase contract,” says e-commerce expert Alexandra Scherrer (32), managing director of Carpathia.

Blick warned Trustpilot about the online store. The platform’s legal department has now warned Vlizo over fake reviews across products. The company will continue to be monitored.

Besides Vlizo Zurich, the company also operates numerous other online stores such as Vlizo, Vlizo Oslo and Vlizomode. The pages are all visually similar, the products are the same.

* Name changed

Source :Blick