Microsoft and Google competition: Amazon offers chatbots for companies

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The AI ​​chatbot can create summaries of documents or drafts of text, for example. Amazon therefore competes with similar products from Microsoft and Google. Q needs access to company information to respond. It must be tailored to the needs of individual companies.

Close connection with reliable data aims, among other things, to prevent so-called hallucinations, in which software with artificial intelligence freely invents things without it being obvious to users. Q uses interfaces to various company software for connectivity. At the same time, Amazon guarantees that customer data will never be used to train the software. Q is instead fed 17 years of data from AWS inventory, division boss Adam Selipsky said.

AI chatbots, such as startup OpenAI’s ChatGPT, can formulate texts at the human language level. The principle behind this is that they guess word by word how a sentence should continue. Models are trained with a tremendous amount of information. The launch of ChatGPT at the end of last year sparked worldwide excitement about artificial intelligence. Microsoft uses the technology behind ChatGPT in its enterprise applications, and Amazon recently joined rival Anthropic.

Following the recent chaos at OpenAI, where co-founder Sam Altman was forced out and brought back a few days later, Selipsky has seen investors show great interest in alternatives. “Every customer we talk to says: We need more options,” he said on US broadcaster CNBC. They wanted not only technological alternatives, but also “trusted business partners.”

(SDA)

Source :Blick