Nice food, but nothing for the staff: Swiss people are really stingy with tip

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When the evening is in a festive mood, when someone allows themselves to indulge in good company in a restaurant and is finally satisfied with the service: then it is Switzerland where staff are most likely to be tipped, Bank Cler said in a press release.

“It’s exciting to see how the tip culture has evolved. There are obvious differences in human behavior here,” says Bank Cler CEO Samuel Meyer (42) commenting on the latest research while tipping on the motivation of people in Switzerland. What is striking: young people are less generous, Swiss people are more reserved than German-speaking Swiss, men are more emotional, everyone is inherently honest, and society is in a digital dilemma.

Restaurateurs are the top beneficiaries

Who tips where “almost always”? The study says: Those who work in the food trade are most likely to get a hefty tip. At least 62 percent of respondents said they always tip at restaurants. 23 percent do this “from time to time”.

Six out of ten people who work at a cosmetology or hair salon can also hope: 37 percent get paid “always”, 22 percent “occasionally”, four out of ten get nothing. Inexplicably: generosity is dwindling to specialists in the hotel industry, delivery service workers, taxi companies, bars or discotheques, and repair and installation services.

Young people and the French are less generous

Just: What motivates us to tip? Not surprisingly, 83 percent of respondents wanted to use it to express their “appreciation and satisfaction with the service.” Other motivations come to the attention of the Bank-Clerk-CEO: “After all, one in three tipsters unconventionally, and one in three does so to increase the income of staff, who are often not very well paid.”

Men and women – sometimes different, sometimes the same

The study also looked at which social norms and latent motivations influence tipping. Many people may find it easier to spend business expenses than out of their own pocket. This is not true! “Swiss are honest people,” Meyer happily says. Only 6 percent say they tip more for business expenses, six out of ten say they have no influence, and three out of ten say they’re even more generous in their private life.

Research shows that men are more emotional when tipping. Especially when it comes to attractive service personnel, they respond more often with a higher bonus than women (34 percent) (56 percent). What the sexes have in common is that they reduce the amount of tip if the service is attractive and messy. “It’s often also about making a good impression,” says Bank-Cler-CEO Meyer. “When giving advice, there are obvious differences in human behavior.”

Digital dilemma at exit

There is no obligation to tip in Switzerland. It’s much more interesting to learn how much people still tip without the study. “The 10 percent rule that many people from abroad know is not the norm in this country,” Meyer explains. 60 percent of respondents said they “rounded up” bills of 10 CHF or more.

Samuel Meyer also points out a small digital dilemma with tipping in 2023: “Anyone who pays cash rewards their service staff more generously with a roundup.” The study shows that people prefer to tip in cash (57 percent) than with a card (10 percent).

Many donors believe that monetary thanks are the only way to reach the right person (70 percent). So, even though payment by card or cell phone is becoming more and more popular, 45 percent of respondents find it better to put a few bills on the table and say, “Thanks, it’s okay.”

Source :Blick