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Employees describe what’s going on: Are things really this hot on customer support lines?

class = "sc-cffd1e67-0 iQNQmc">1/5If the customer has a problem, he calls the helpline. (symbol image)Martin SchmidtEconomics EditorIf a customer has…

1 year ago

Customer service professor Silke Bambauer-Sachse agrees: “Employees should always take complaints seriously.”

class = "sc-cffd1e67-0 iQNQmc">1/6Helpline workers have to endure a lot. (symbol image)Martin SchmidtEconomics EditorSatisfied customers determine the success or failure…

1 year ago

“Inspire and inspire”: This is what makes a good service

class = "sc-cffd1e67-0 iQNQmc">1/10A survey by Blick and Statista shows which companies in Switzerland offer the best customer service. (The…

1 year ago

Blick and Statista name the champions for the first time: The best customer service in Switzerland

class = "sc-cffd1e67-0 iQNQmc">Switzerland's best customer services 2024: Blick and Statista...Martin Schmidt And Ulrich Rotzinger There is nothing worse for…

1 year ago

Young Moroccan women are deceived, exploited and sent home: They pick our strawberries in precarious conditions

class = "sc-cffd1e67-0 iQNQmc">1/6In Huelva, Spain, many women work in strawberry fields under precarious conditions.Strawberries are produced for the whole…

1 year ago

This retiree’s additional rights have been reduced: “We now have to close the shared flat of our elderly people”

class = "sc-cffd1e67-0 iQNQmc">1/5Blick's business editor Thomas Schlittler (right) meets retiree Erich* (70) at his home in Lucerne.Thomas Schlittlerbusiness editorThe…

1 year ago

No progress in expanding railway lines: We are waiting for Germany

class = "sc-cffd1e67-0 iQNQmc">1/5Eurocity needs to connect Zurich and Munich every hour.Raphael RauchBundeshaus editorPoliticians had been calling for an hourly…

1 year ago

Share capital nearly disappears: Swiss crypto queen shipwrecked on the stock market

class = "sc-cffd1e67-0 iQNQmc">1/5Olga Feldmeier had to admit bankruptcy.US economic magazine Forbes once called Olga Feldmeier (45) the crypto queen.…

1 year ago

Great similarity: Post and Paraplegic Foundation hope for agreement in logo dispute

class = "sc-cffd1e67-0 iQNQmc">1/2The logo of the Swiss Paraplegic Foundation at the entrance to the Paraplegic Center in Nottwil. (archive…

1 year ago

New edition of the trial of the century: No statute of limitations but double “discount” for Pierin Vincenz?

class = "sc-cffd1e67-0 iQNQmc">1/5Due to great public interest, the trial had to be moved to the Volkshaus in Zurich.Defeat SchmidPersistent…

1 year ago